ELEMENT

PERFORMANCE CRITERIA

1 Identify presentation requirements

1.1 Presentation requirements are determined in consultation with end user.

1.2 Extent, content and intended use of output are considered in recommending presentation format and medium.

2 Format and present data

2.1 Relevant data elements are assembled.

2.2 Procedures are designed for formatting data into compatible format.

2.3 Data formats are selected to meet customer requirements.

2.4 Information is presented to meet user requirements using suitable media in an attractive, informative and useable manner.

2.5 Information is presented in line with appropriate Australian standards.

3 Ensure customer satisfaction

3.1 Work is completed in line with council quality requirements .

3.2 Feedback is sought from customer regarding satisfaction with information and presentation.

3.3 Any areas of dissatisfaction are resolved in line with council policies and procedures.

3.4 Customer feedback is analysed and used as a quality improvement tool.

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

layout and design

attention to detail

consultation and negotiation with customers

Required Knowledge

display principles including colour, composition, layout, text and line style, appropriate scale, media, font types and sizes, legends and projectives

use of software and hardware such as GIS, CAD, desktop publishing, desktop mapping, multimedia, graphic animation, plotters, printers and terminals

Australian standards: drawing

council policies relevant to information presentation

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

Customer requirements are met.

Presentation is in line with Australian standards.

Context of assessment

On the job or in a simulated work environment.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance

Evidence will need to be gathered over time across a range of variables.

Resource implications

Access to a workplace or simulated case study that provides resources, including:

relevant software and hardware such as GIS, CAD, desktop publishing, desktop mapping, spreadsheets, word processing, multimedia, graphic animation, plotters, printers and terminals

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Data formats may include:

hard copy

digital graphic output

spreadsheets

databases

word processing documents

maps

sticky labels

desktop published documents

Quality requirements may include:

percentage rework

allowable time frame durations